Part-Time After-Hours Care Coordinator / On-Call Support

Schedule: Monday–Friday, 4:00 PM–8:00 PM

Assisting Hands Home Care – Cary is looking for a dependable and responsive Part-Time After-Hours Assistant to support our clients and caregivers during evening hours.

This position plays an important role in making sure our clients continue to receive reliable care after the regular office has closed.

Responsibilities

Answer incoming after-hours calls from clients, families, and caregivers
Monitor and respond to after-hours messages
Return calls and address routine client and caregiver needs
Monitor caregiver clock-ins and identify missed or late clock-ins
Contact caregivers when clock-in issues arise
Communicate important after-hours updates to the appropriate office staff
Respond to caregiver call-outs
Work to find replacement caregivers when a scheduled caregiver calls out
Contact available caregivers regarding open shifts
Help coordinate last-minute coverage and schedule changes
Document all after-hours calls, messages, call-outs, and scheduling changes
Escalate emergencies or issues requiring management involvement
Provide professional and compassionate customer service to clients and families
Maintain confidentiality of client and caregiver information
Assist with other after-hours care coordination duties as needed

Qualifications

Excellent communication and customer service skills
Strong problem-solving skills
Ability to remain calm and professional under pressure
Highly organized and detail-oriented
Comfortable making phone calls and communicating with caregivers
Ability to work independently
Reliable and dependable
Comfortable using computers, scheduling systems, email, and phone systems
Previous home care, healthcare, scheduling, staffing, or customer service experience is preferred

Schedule

Monday–Friday, 4:00 PM–8:00 PM

Part-time: 20 hours per week

Ideal Candidate

The ideal candidate is someone who is dependable, comfortable communicating with people, and able to think quickly when unexpected staffing issues arise. This person should understand that after-hours coverage is an important part of maintaining continuity of care for our clients.

Both positions work closely with the Assisting Hands office team and are important to keeping our clients, caregivers, and daily operations supported.

Compensation: $16.00 per hour

About Assisting Hands Home Care

Assisting Hands®️ Home Care provides compassionate, dependable in-home care that helps individuals remain safe, independent, and comfortable in their own homes. Our care is rooted in dignity, respect, and personalized support, allowing clients to maintain their quality of life where they feel happiest.

Assisting Hands®️ Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable, compassionate, and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.

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