Benefits:
Benefits vary per franchisee
Care Manager
Full Time • Sea Girt, NJ
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Care Manager
About Us
We are a small but mighty home care agency proudly serving Monmouth and Ocean County, NJ. Our team is tight-knit, mission-driven, and rooted in the values of family, compassion, and reliability. Every client is treated as if they were our own loved one, and every team member’s contribution directly impacts the well-being of the families we serve.
As we continue to grow, we are seeking a Care Manager who embodies warmth, professionalism, and follow-through - someone who understands that exceptional care is built on meaningful relationships and consistent communication.
Position Overview
The Care Manager serves as the agency’s frontline relationship builder—responsible for in-home assessments (“living room visits”), client onboarding, care plan oversight, retention, and ongoing customer satisfaction.
This role acts as the critical bridge between:
- Managing Director (marketing, sales, strategic direction)
- Scheduler/Recruiter (staffing cases, filling open shifts, managing caregivers)
Your mission:
Convert leads into long-term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem-solver who keeps clients engaged and caregivers supported.
Convert leads into long-term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem-solver who keeps clients engaged and caregivers supported.
Key Responsibilities
Client Assessments, Onboarding & Retention
Client Assessments, Onboarding & Retention
- Conduct in-home assessments and create individualized service plans
- Present our agency with warmth, professionalism, and expertise during living-room visits
- Convert inquiries into active clients through education, rapport-building, and trust
- Maintain regular check-ins with clients and families to ensure satisfaction
- Serve as the family's point of contact for any non-clinical care concerns
- Document all client interactions in our home care software (AxisCare)
Care Coordination & Support
- Partner closely with the Scheduler to match caregivers to the right clients
- Communicate client preferences, updates, and changes to scheduling and recruiting
- Ensure smooth transitions between caregivers and resolve any care-related issues
- Support onboarding of caregivers as needed by gathering client-specific instructions
Quality Assurance
- Conduct recurring client touchpoints (7-day, 30-day, 60-day, quarterly)
- Observe caregiver performance and provide feedback to scheduling/recruiting
- Monitor safety, environmental risks, and changes in condition during home visits
- Advocate for proactive service adjustments to improve care outcomes
What Success Looks Like in This Role
- High conversion rate from lead → assessment → start of care
- Strong client satisfaction and retention
- Fewer caregiver/client mismatches
- Timely feedback loop between Care Manager → Scheduler → Operations Director
- Clients feeling like they’re part of a family—not just a service
- A culture of trust, warmth, and accountability in every home visit and interaction
Required Skills & Experience
- Experience in home care, senior care, case management, customer service, or related field
- Excellent communication skills, both in-person and by phone
- Ability to quickly build rapport with older adults and family decision-makers
- Strong organizational skills and ability to handle multiple priorities
- Professional, compassionate, and reliable demeanor
- Valid driver’s license and reliable transportation
Preferred but not required:
- CNA, HHA, or healthcare-related background
- Experience with AxisCare or similar home care software
- Understanding of dementia, mobility issues, and ADLs/IADLs
Who You Are
You are warm, confident, compassionate, and proactive. You love being on the road, meeting families, listening to their stories, and helping them feel safe and supported. You enjoy working with a small team where your voice matters and your impact is visible each day. You thrive in an environment where:
- Everyone helps each other
- Communication is direct and respectful
- We celebrate wins, fix problems quickly, and move with purpose
- Families know us by name, not by title
If you’re looking for a meaningful role where you can truly make a difference in people’s lives—and be part of a family-oriented agency that values heart and hustle—we’d love to meet you.
Compensación: $55,000.00 - $70,000.00 per year
Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.
Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.
According to the company’s Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. “Our agencies hire caregivers that first and foremost align with our company’s core values.” Gail went on to explain that their agencies do a complete interview process of each hiring candidate. “We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.” Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. “Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients,” Gail said.
According to some of the agencies’ caregivers, Assisting Hands motivates their employees to give the best care possible. “They treat their caregivers with very high standards,” said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. “Because of this quality care it makes a great difference to all elderly clients and their families.”
Some of the other comments made by various Assisting Hands caregivers are “I applaud this company for the high standards and ethics that I have witnessed…” - Julie J.
“I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee.” Kelsey L.
“What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone’s needs.” LaEasha G.
Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.
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Mileage/Travel Time Reimbursements
Paid Sick Leave/Paid Time Off
Referral bonus for new Clients & Caregivers
Flexible Schedules
& More!