This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services.  The Client Care Coordinator must match the needs of our clients with the personalities and talents of our caregivers.  This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.  

1.     Answers, screens, and transfers phone calls.

2.     Staff cases – must be familiar with all cases, clients, and caregivers for staffing shifts.  Matches caregiver with cases suited for their availability and sees that their skills are suited for client’s Plan of Care (POC).

3.     Must communicate very clearly via telephone, email, and/or text with caregivers to ensure caregivers understand the needs of the clients and the dates and times of their shifts. 

4.     Communicates with clients to update them when a new caregiver is being introduced to the case.  

5.     Handles/resolves client and caregiver issues, problems and scheduling changes, and requests assistance from other staff as needed. 

6.  Works closely with Care Managers to make requests and/or recommendations for follow-up and/or Supervisory Visit(s) from Care Manager.

7.  Works closely with Recruiting team to make recommendations for recruiting needs.
8. Handles "On-Call" after business hours to ensure all calls are correctly routed and addressed in case of emergencies.