Care Coordinator Scheduler

Location

Jacksonville

Type

Full Time

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement

Assisting Hands Home Care is seeking a Care Coordinator to lead caregiver scheduling and ensure exceptional client care. As the central hub of our care delivery team, you will oversee scheduling operations, provide clear and compassionate communication to clients and caregivers, and ensure seamless care during both business hours and after-hours escalations as needed.

Our office operates as a tight-knit, collaborative team, so the ability to work effectively in a team environment and communicate clearly across multiple channels is essential. This role requires strong interpersonal skills, proven experience managing schedules, and a proactive approach to solving challenges.

If you thrive in a fast-paced environment, have a passion for helping families in need, and can lead with confidence, we want to hear from you!

Key Responsibilities:

Schedule Management
- Oversee all caregiver schedules, including shift assignments, call-offs, and time-off requests.
- Match caregivers to clients based on availability, skillset, and personality to promote long-term success.
- Track and report key scheduling metrics daily, summarizing caregiver coverage, trends, and areas for improvement.
- Collaborate with other departments while maintaining ownership of scheduling decisions.
Client & Caregiver Communication
- Communicate compassionately and professionally with clients and families, especially during times of distress.
- Collaborate with caregivers to address scheduling changes, shift challenges, and performance concerns.
Escalation Management
- Take ownership of after-hours scheduling escalations, ensuring smooth handoffs, timely resolutions, and continuity of care.
Proactive Problem-Solving:
- Identify scheduling gaps, caregiver shortages, and operational challenges, proposing solutions to improve efficiency and client satisfaction.
- Monitor caregiver roster health and partner with Recruiting to maintain appropriate staffing levels.
Collaboration:
- Work closely with Owners and other departments to support caregiver coaching, client onboarding, and successful caregiver-client matches.

What We Offer:

Competitive Compensation & Benefits: Full-time position with paid time off and performance-based bonus opportunities.
Flexible Work Arrangements: We are open to creative scheduling solutions that fit your lifestyle.
Career Growth: Join a growing, dynamic team with opportunities for professional advancement.
Impactful Work: Make a difference by helping families receive consistent, high-quality care while ensuring caregivers are supported and empowered.

Qualifications and Requirements:

Experience
- Minimum 2 years managing employee schedules, preferably in a home care or healthcare setting.
Skills
- Exceptional interpersonal and written communication skills.
- Proven ability to manage scheduling operations independently and confidently.
- Compassionate demeanor with clients and families in need.
- Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
- Proactive problem-solving mindset with the ability to identify gaps and implement improvements.
Flexibility
- Ability to support and resolve after-hours scheduling escalations as needed to ensure seamless care.

Why Join Assisting Hands?

Be part of a growing, supportive team that values your expertise and empowers you to deliver exceptional care for clients and caregivers.
Work in a close-knit environment focused on collaboration, communication, and making a meaningful impact every day.

Ready to Lead with Compassion and Confidence?

If you’re a strong communicator, a proactive problem-solver, and ready to take ownership of scheduling operations, we want to hear from you.

Apply Today to join Assisting Hands Home Care, where your leadership and dedication make a real difference every day.

Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Compensation: $40,000.00 - $50,000.00 per year

Assisting Hands of Jacksonville Beaches

Assisting Hands Home Care Delivers Compassionate Care in Duval and St. Johns Counties

Assisting Hands Home Care Serving Jacksonville Beaches takes pride in offering compassionate, dependable home care to our clients across Duval and St. Johns counties in Florida. Our unparalleled reputation for quality home care encompasses a broad spectrum of services, ranging from aging care for the elderly and post-surgery recovery to transitional care from hospitals or rehabilitation facilities.

Our Commitment to Quality and Family Values

At Assisting Hands Home Care, our mission is rooted in providing exceptional home care while embracing the value of family. One of the key reasons we've been able to offer such outstanding care to our clients in the Jacksonville area is our high standards for hiring dedicated caregivers.

Our Caregivers Are the Heart of Our Company

According to our local owner, Sherry Faulk, "Our caregivers are the face of Assisting Hands Home Care. We take the time to work with our staff to ensure they have the right skills to be a caregiver, that they are the right fit for our company culture, and that they are set up for success. We love to work with our caregivers to improve our clients' lives."

Each candidate undergoes a thorough screening process that includes phone interviews, in-person interviews, and comprehensive onboarding. We ensure that every caregiver aligns with our core values of professionalism, empathy, and strong communication skills. Sherry adds, "We're proud of our dedicated team of caregivers, but we're always seeking compassionate professionals who meet our high standards to join us in serving our community."

Join Our Team of Dedicated Caregivers

Looking for a meaningful career in caregiving? Assisting Hands is a family-owned, locally operated business with the support of a national brand, and we're hiring Home Health Aides throughout Duval and St. Johns counties. If you're passionate about helping others maintain independence and quality of life in their own homes, we'd love to have you join our team. We offer flexible schedules that can be tailored to your availability, whether you're seeking a few hours or a full week.

Whether you're an experienced in-home caregiver or a CNA looking for a change from the fast pace of clinical settings, Assisting Hands is the place for you. Join us to make a real difference for people and their families, with flexible schedules that fit your life.

Testimonials from Our Dedicated Caregivers

Our caregivers are motivated to provide the best care possible to our clients. Here's what some of them have to say about working with Assisting Hands Home Care Serving Jacksonville Beaches:

Kelcey R. shares, "Working with Assisting Hands has been an incredibly rewarding experience. They truly invest in their caregivers, providing the support and training we need to excel. It's fulfilling to see the positive impact we have on our clients' lives every day."
Latasha T. remarks, "I've worked for other home care agencies, but none compare to the professionalism and compassion at Assisting Hands. The thorough screening and onboarding process made me feel prepared and confident in my role. They genuinely care about both clients and employees."
Julie L. adds, "Assisting Hands Home Care feels like a family. They took the time to ensure I was the right fit for the company culture, and they continually support me in my professional growth. It's a privilege to be part of a team that makes such a positive impact in our community."

Making a Difference in Our Community

Our team believes in the value of offering dependable care and compassion to those in need—a commitment witnessed daily by both our staff and clients. Whether we're assisting with light housekeeping, preparing meals, or helping with bathing and grooming needs, we approach every task with dignity and dedication. This philosophy is paramount to Assisting Hands Home Care and is reflected in the exceptional service provided by our caregivers throughout Jacksonville and the surrounding areas.

Contact Us to Learn More

If you're a compassionate individual looking to make a difference in the lives of others, consider joining our team of caregivers. For families seeking reliable home care services for their loved ones, we're here to help. Contact Assisting Hands Home Care Serving Jacksonville Beaches today to learn more about our services and how we can assist you.

Assisting Hands Home Care Serving Jacksonville Beaches is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.