Responsive recruiter

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement

About Us
Assisting Hands Home Care provides trusted in-home care for seniors and individuals who need help with daily living. We are a local, family-owned agency based in Jacksonville, and our small office team works closely together to ensure our clients receive dependable, high-quality care.

About the Role
We are seeking a full-time Care Coordinator to take ownership of caregiver scheduling and ensure clients receive the support they need, when they need it. You’ll manage daily schedule operations, respond to call-outs, staff new cases, and resolve escalations during business hours and while on-call. You’ll also work closely with our after-hours team to ensure they have clear instructions and support.

This is a hands-on, detail-oriented role ideal for someone who thrives under pressure, enjoys problem-solving, and values teamwork. You will report to the Operations Director and be supported by a collaborative office environment.

Key Responsibilities

Own the day-to-day caregiver schedule, including shift assignments, call-offs, and time-off requests
Fill open shifts, staff new and existing cases, and manage last-minute changes
Communicate professionally and compassionately with clients and caregivers
Monitor the caregiver roster and work with Recruiting to ensure proper staffing levels
Review and update client care needs and match accordingly with caregiver qualifications
Coordinate with the after-hours team by preparing daily handovers and weekend plans
Serve as the first escalation point for the offshore team when issues arise after-hours
Work closely with the Operations Director and other team members on cross-functional activities

On-Call Responsibility

Prepare the after-hours team to resolve as many issues as possible before escalation
Serve as the primary on-call contact to handle urgent issues after hours when escalation is needed

Qualifications

Minimum 2 years of experience managing schedules or staffing in a healthcare or home care setting
Proven ability to manage multiple priorities under pressure
Strong communication skills and a courteous, solutions-focused approach
Familiarity with home care scheduling systems (e.g., WellSky) is a plus
Willingness to take full ownership of the schedule and be accountable for outcomes

What We Offer

Full-time role with competitive salary
Performance-based bonuses
Paid time off
A collaborative, supportive office culture
Opportunity to make a meaningful difference for families in need

If you're ready to work collaboratively, take responsibility for meaningful work, and make a positive impact in the lives of others, we’d love to hear from you!

Apply Today Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and respectful workplace.

Compensation: $45,000.00 - $52,000.00 per year

Assisting Hands Home Care Delivers Compassionate Care in Duval and St. Johns Counties

Assisting Hands Home Care Serving Jacksonville Beaches takes pride in offering compassionate, dependable home care to our clients across Duval and St. Johns counties in Florida. Our unparalleled reputation for quality home care encompasses a broad spectrum of services, ranging from aging care for the elderly and post-surgery recovery to transitional care from hospitals or rehabilitation facilities.

Our Commitment to Quality and Family Values

At Assisting Hands Home Care, our mission is rooted in providing exceptional home care while embracing the value of family. One of the key reasons we've been able to offer such outstanding care to our clients in the Jacksonville area is our high standards for hiring dedicated caregivers.

Our Caregivers Are the Heart of Our Company

According to our local owner, Sherry Faulk, "Our caregivers are the face of Assisting Hands Home Care. We take the time to work with our staff to ensure they have the right skills to be a caregiver, that they are the right fit for our company culture, and that they are set up for success. We love to work with our caregivers to improve our clients' lives."

Each candidate undergoes a thorough screening process that includes phone interviews, in-person interviews, and comprehensive onboarding. We ensure that every caregiver aligns with our core values of professionalism, empathy, and strong communication skills. Sherry adds, "We're proud of our dedicated team of caregivers, but we're always seeking compassionate professionals who meet our high standards to join us in serving our community."

Join Our Team of Dedicated Caregivers

Looking for a meaningful career in caregiving? Assisting Hands is a family-owned, locally operated business with the support of a national brand, and we're hiring Home Health Aides throughout Duval and St. Johns counties. If you're passionate about helping others maintain independence and quality of life in their own homes, we'd love to have you join our team. We offer flexible schedules that can be tailored to your availability, whether you're seeking a few hours or a full week.

Whether you're an experienced in-home caregiver or a CNA looking for a change from the fast pace of clinical settings, Assisting Hands is the place for you. Join us to make a real difference for people and their families, with flexible schedules that fit your life.

Testimonials from Our Dedicated Caregivers

Our caregivers are motivated to provide the best care possible to our clients. Here's what some of them have to say about working with Assisting Hands Home Care Serving Jacksonville Beaches:

Kelcey R. shares, "Working with Assisting Hands has been an incredibly rewarding experience. They truly invest in their caregivers, providing the support and training we need to excel. It's fulfilling to see the positive impact we have on our clients' lives every day."
Latasha T. remarks, "I've worked for other home care agencies, but none compare to the professionalism and compassion at Assisting Hands. The thorough screening and onboarding process made me feel prepared and confident in my role. They genuinely care about both clients and employees."
Julie L. adds, "Assisting Hands Home Care feels like a family. They took the time to ensure I was the right fit for the company culture, and they continually support me in my professional growth. It's a privilege to be part of a team that makes such a positive impact in our community."

Making a Difference in Our Community

Our team believes in the value of offering dependable care and compassion to those in need—a commitment witnessed daily by both our staff and clients. Whether we're assisting with light housekeeping, preparing meals, or helping with bathing and grooming needs, we approach every task with dignity and dedication. This philosophy is paramount to Assisting Hands Home Care and is reflected in the exceptional service provided by our caregivers throughout Jacksonville and the surrounding areas.

Contact Us to Learn More

If you're a compassionate individual looking to make a difference in the lives of others, consider joining our team of caregivers. For families seeking reliable home care services for their loved ones, we're here to help. Contact Assisting Hands Home Care Serving Jacksonville Beaches today to learn more about our services and how we can assist you.

Assisting Hands Home Care Serving Jacksonville Beaches is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.

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